Return & Refund Policy

At The Smoketress, we value your satisfaction and strive to ensure your experience with our products meets your expectations. If you are not fully satisfied with your purchase, our return policy provides the details on how to initiate a return or exchange.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.

  • Returns must be initiated within 30 days of the delivery date.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Items that are damaged due to improper use, wear and tear, or other non-manufacturer issues are not eligible for return.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Sale or clearance items

  • Customized or personalized products

  • Opened or used smoking accessories (for hygiene reasons)

3. Return Process

To initiate a return:

  1. Contact Us: Email us at [Insert Contact Email] with your order number and reason for return.

  2. Approval: Our customer service team will review your request and provide return instructions if eligible.

  3. Shipping: Pack the item securely and ship it to the address provided in our return instructions. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

  4. Inspection and Refund: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved, refunds will be processed as follows:

  • The refund will be issued to the original payment method within 5-10 business days after approval.

  • Shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We only replace items if they are defective or damaged. To request an exchange, please email us at [Insert Contact Email] with your order details and a description of the issue. Exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven’t received a refund after the specified timeframe:

  1. Check with your bank or credit card company, as processing times can vary.

  2. If you still have not received your refund, please contact us at [Insert Contact Email] for assistance.

7. Return Shipping Address

[Insert Business Name]
[Insert Address]
[City, State, ZIP Code]
[Country]

8. Contact Us

If you have any questions about our return policy or need further assistance, please reach out to us:

Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Address: [Insert Business Address]